Total Quality Management Short Course

Total Quality Management (TQM) is a strategic way of managing the future, geared towards complete customer satisfaction on every aspect, internally and externally, it is both a philosophy and a set of guiding principles that represent the foundation of a continual improvement for Health Care Organizations performance. The final outcome of TQM results to: increased productivity, efficiency, customer satisfac-tion/delight, and world-class performance. This course will present the various TQM frameworks, concepts, and quality improvement tools necessary for implementing the quality culture that characterizes world-class organizations of the 21st century. The course will revolve around the core values and the criteria for performance excellence embodied in the Philippine Quality Award, the highest national recognition for exemplary organizational performance of private and public organizations in the country. We will, therefore, explore the key actions necessary for transforming government and non-governmental organizations into world-class organizations that deliver ever-improving value to their customers, clients, and constituents.

Course Objectives

    By the end of this course, you should be able to:
  1. Implement the principles and concepts inherent in a Total Quality Management (TQM) approach to managing a healthcare organization.
  2. Successfully implement process improvement using the various quality tools of TQM.
  3. Assess exactly where an organization stands on quality management with respect to the Joint Commission International, Accreditation Canada International, ISO 9000 quality management standard and the Philippine Quality Award of Excellence.
  4. Develop a strategy for implementing TQM in an organization.